At Wilson Sales Store, we understand that getting your tennis gear quickly and reliably is just as important as the quality of the products themselves. That’s why we’ve designed a delivery system that combines speed, reliability, and flexibility to serve players across the globe (excluding some Asian and remote regions).
Our promise to you: Transparent delivery timelines, tracked shipping options, and a commitment to getting your tennis equipment to your doorstep with the same precision you bring to your game.
Our Shipping Process
1. Standard Shipping (10-15 business days after dispatch)
For players who want their gear with a balance of speed and affordability, our Standard Shipping option delivers via premium carriers DHL or FedEx. Your order will be processed within 1-2 business days, and you’ll receive tracking information the moment your package leaves our Oxford headquarters.
Shipping fee: £12.95
Best for: Competitive players needing specific equipment before match day or those who want the reliability of tracked courier services.
2. Free Shipping (15-25 business days after dispatch)
For orders over £50, we’re proud to offer completely free shipping via EMS. While slightly slower than our standard option, this method provides excellent value for players stocking up on multiple items like ball packages, apparel bundles, or racket packages.
Shipping fee: FREE for orders £50+
Best for: Seasonal gear refreshes, bulk ball purchases, or when you’re planning ahead for your next tennis camp or tournament.
What to Expect After You Order
- Order Processing (1-2 days): Our tennis-specialist team carefully prepares your order at our Oxford facility, conducting quality checks on every racket, apparel item, and accessory.
- Dispatch Notification: You’ll receive an email with your tracking number when your package is on its way to the court (or your doorstep).
- In Transit: Depending on your selected method, our logistics partners will deliver your performance gear with care.
- Delivery: Your Wilson equipment arrives ready to elevate your game – whether it’s a precision Allround racket, tournament-approved balls, or moisture-wicking compression wear.
Pro Tip: For junior players preparing for seasonal play or adults entering league competitions, we recommend ordering at least 3 weeks before you need your gear to account for potential customs processing in your region.
International Delivery Notes
As a global tennis supplier (serving most regions except parts of Asia and some remote areas), we’ve streamlined international shipping:
- All necessary customs documentation is prepared by our team
- Duties/taxes (where applicable) are calculated at checkout for complete transparency
- Tracking is available for all shipment methods
Note: During peak tennis seasons (typically April-May and August-September), processing times may extend by 1-2 days due to high demand for tournament-ready equipment.
Our Delivery Guarantee
We stand behind every serve – and every shipment. If your gear doesn’t arrive as expected, our customer service team (reachable at [email protected]) will work tirelessly to resolve the issue. All shipments are fully insured from our door to yours.
At Wilson Sales Store, we believe that exceptional tennis performance begins with reliable access to quality equipment. Our delivery options are designed to match your needs – whether you’re a passionate weekend player awaiting a new comfort racket or a competitive junior needing ITF-approved balls before a championship match.
Ready to serve up your best game? Place your order today and experience the Wilson difference – from our Oxford headquarters to your local court.