FAQ

We specialise in three main categories of tennis rackets to suit different playing styles:

• Allround rackets: Perfect for versatile players who want balanced performance
• Comfort rackets: Designed for players seeking reduced vibration and arm-friendly technology
• Junior rackets: Sized appropriately for young players developing their game

All our rackets meet professional quality standards to enhance your performance on court.

We offer several tennis ball options to match your needs:

• Regular balls: Standard felt-covered balls for recreational play
• Practice balls: Durable construction for extended training sessions
• Pressureless balls: Maintain consistent bounce over time, ideal for ball machines
• ITF-approved balls: Tournament-grade balls meeting international standards
• Ball packages/Box of balls: Cost-effective bulk purchases for clubs and frequent players

Yes! Our racket packages combine a quality Wilson racket with complementary accessories like vibration dampeners, overgrips, and racket covers – everything you need to start playing at a discounted bundle price.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments. All transactions are encrypted for your security.

Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.

You may request order modifications within 1 hour of placement by emailing [email protected]. After this window, your order enters our processing system and cannot be changed as we prioritize quick dispatch.

We offer two reliable shipping methods:

• Standard Shipping (£12.95): 10-15 business days via DHL/FedEx with full tracking
• Free Shipping: 15-25 business days via EMS for orders over £50

Both options include insurance and customs documentation where required.

Our tennis specialists process orders in 1-2 business days (may extend slightly during peak seasons in April-May and August-September). You’ll receive tracking information immediately after dispatch.

We ship globally except to some Asian countries and remote regions. Duties/taxes (where applicable) are calculated at checkout for complete transparency. If you’re unsure about delivery to your location, please contact us before ordering.

For tournament preparation, we recommend ordering at least 3 weeks in advance to account for potential customs processing. During peak seasons, consider adding an extra 2-3 days buffer.

We accept returns within 15 days of delivery for unused items in original packaging. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect. Please email [email protected] to initiate a return.

All shipments are fully insured. If your gear arrives damaged, please contact us within 48 hours at [email protected] with photos of the damage and packaging. We’ll promptly arrange a replacement or refund.

Yes, within the 15-day return window. You’ll need to return the original racket (unused with protective stickers intact) and place a new order. We’ll refund the original purchase once we receive the returned item.

Click “Forgot Password” on the login page and enter your registered email address. You’ll receive instructions to create a new password within minutes.

This may occur after multiple failed login attempts. For security, we temporarily lock accounts after 5 unsuccessful tries. Please wait 30 minutes or contact [email protected] for assistance.

Our tennis gear specialists are available via email at [email protected]. We typically respond within 24 business hours. For urgent matters, please include “URGENT” in your subject line.