Privacy Policy

Last Updated: [Insert Date]

Welcome to Wilson Sales Store (“we”, “our”, or “us”) at tennisgearsupply.com. We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from our global tennis equipment store.

1. Information We Collect

We collect various types of information to provide and improve our services to tennis players, coaches, and clubs worldwide:

• Personal Identification Information: Name, email address, phone number, shipping/billing address when you create an account or place an order.
• Payment Information: Credit/debit card details (processed securely through our payment gateways), PayPal email for transaction processing.
• Transaction Data: Purchase history, products ordered (such as rackets, balls, or accessories), payment amounts, and delivery details.
• Technical Data: IP address, browser type, device information, and website usage patterns.
• Communication Data: Records of your correspondence with our customer service team regarding tennis equipment inquiries or orders.

2. How We Use Your Information

Your information helps us serve tennis enthusiasts globally (excluding some Asian regions) with the best possible shopping experience:

• Process and fulfill your orders for tennis gear, from junior rackets to professional equipment
• Provide customer support for your tennis-related purchases
• Improve our product offerings and website functionality
• Send service-related communications (order confirmations, shipping updates)
• Prevent fraud and enhance payment security for all transactions
• Comply with legal obligations and enforce our terms of service

3. Data Sharing and Disclosure

We respect your privacy and only share information when necessary:

• Payment Processors: Visa, MasterCard, JCB, and PayPal to complete your transactions securely
• Shipping Providers: To deliver your tennis equipment worldwide
• Service Providers: Companies that help with website hosting, analytics, and marketing (with strict confidentiality agreements)
• Legal Requirements: When required by law or to protect our rights and customers

We never sell your personal information to third parties.

4. International Data Transfers

As we serve customers globally (with some Asian exceptions), your data may be transferred and processed outside your country of residence. We ensure all transfers comply with applicable data protection laws.

5. Data Storage and Security

We implement robust security measures to protect your tennis equipment purchases:

• SSL encryption for all data transmissions
• PCI-DSS compliance for payment processing
• Regular security audits of our systems
• Limited access to personal data within our organization

While we take all reasonable precautions, no internet transmission is completely secure. We encourage customers to use strong passwords and protect their account information.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Object to or restrict certain processing activities
• Withdraw consent where previously given
• Lodge a complaint with your local data protection authority

7. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience for tennis equipment shopping:

• Essential Cookies: Necessary for website functionality and secure checkout
• Performance Cookies: Help us understand how players and coaches use our site
• Marketing Cookies: Allow us to show relevant tennis product offers (you can opt-out)

You can manage cookie preferences through your browser settings. Note that disabling some cookies may affect website functionality.

8. Children’s Privacy

While we sell junior rackets, our website is not directed at children under 16. We do not knowingly collect personal information from children without parental consent.

9. Policy Updates

We may update this policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or email for important tennis gear updates.