At Wilson Sales Store, we take pride in providing high-quality tennis equipment to players, coaches, and clubs worldwide. We want you to be completely satisfied with your purchase of rackets, balls, apparel, and accessories from tennisgearsupply.com. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • The item must be unused and in the same condition as when you received it
  • The item must be in its original packaging
  • You must provide proof of purchase

Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns on the following products:

  • Compression wear
  • Ball packages that have been opened
  • ITF-approved equipment that has been used in competition

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for return authorization – We’ll email you a Return Merchandise Authorization (RMA) number and return instructions within 2 business days.
  3. Package your item securely – Include all original packaging, tags, and accessories. Write the RMA number clearly on the outside of the package.
  4. Ship your return – Send the package to our Oxford address using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Wilson Sales Store Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number], placed on [Order Date].

Item(s) to return/exchange:
– Product Name: [e.g., Allround Racket – Model XYZ]
– Quantity: [Number]
– Reason for return: [Please specify]

For exchanges, please specify the replacement item you would prefer.

Please let me know the next steps and where to send the return.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved:

  • Timing: Refunds are typically processed within 5-7 business days after we receive your return.
  • Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

Note: Depending on your payment provider, it may take additional time for the refund to appear in your account.

Exchanges

We’re happy to exchange items for a different size or model if available. The fastest way to ensure you get what you want is to return the original item and place a new order once your return is received.

Damaged or Defective Items

If you receive a damaged or defective product (such as cracked rackets or punctured ball packages), please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

International Returns

As we serve customers globally (excluding some Asian regions), please note:

  • You are responsible for any customs fees or import taxes associated with the return
  • We recommend using a trackable shipping service for international returns
  • Refunds will be issued in GBP, and your financial institution may apply currency conversion fees

For any questions about our returns policy, don’t hesitate to contact our customer service team at [email protected] or write to us at:

Wilson Sales Store
54 Walton St, Oxford, GB OX1W 8BT