At Wilson Sales Store, we’re committed to providing tennis enthusiasts, clubs, and coaches worldwide with premium tennis equipment and apparel. Our shipping and returns policies are designed to ensure a seamless experience from order to delivery and beyond.

Shipping Information

Order Processing: We process all orders within 1-2 business days (excluding weekends and holidays).

Shipping Options:

  • Standard Shipping: £12.95 via DHL or FedEx – Delivery within 10-15 business days after dispatch
  • Free Shipping: Available on orders over £50 via EMS – Delivery within 15-25 business days after dispatch

International Shipping: We ship globally (excluding some Asian regions and remote areas). Customers are responsible for any customs fees or import taxes.

Note: Delivery times are estimates and may vary depending on destination and customs processing.

Returns & Exchanges Policy

We want you to be completely satisfied with your tennis gear. If you’re not happy with your purchase, you may return most items within 15 days of receipt for a refund or exchange.

Eligibility Requirements:

  • Item must be unused and in original condition
  • Original packaging and tags must be included
  • Proof of purchase required

Non-Returnable Items:

For hygiene and safety reasons, we cannot accept returns on:

  • Compression wear
  • Opened ball packages
  • ITF-approved equipment used in competition

How to Return an Item:

  1. Contact Us: Email [email protected] within 15 days of receiving your order using the template below.
  2. Wait for Authorization: We’ll email you a Return Merchandise Authorization (RMA) number and instructions within 2 business days.
  3. Package Securely: Include all original packaging, tags, and accessories. Clearly write the RMA number on the package.
  4. Ship Your Return: Send to Wilson Sales Store, 54 Walton St, Oxford, GB OX1W 8BT using a trackable method. Return shipping costs are your responsibility unless the return is due to our error.

Return Request Template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Wilson Sales Store Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number], placed on [Order Date].

Item(s) to return/exchange:

  • Product Name: [e.g., Allround Racket – Model XYZ]
  • Quantity: [Number]
  • Reason for return: [Please specify]

For exchanges, please specify the replacement item you would prefer.

Please let me know the next steps and where to send the return.

Best regards,

[Your Full Name] [Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Notification: We’ll email you about the approval or rejection of your refund.
  • Timing: Approved refunds are processed within 5-7 business days.
  • Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

Note: Depending on your payment provider, it may take additional time for the refund to appear in your account. International refunds are issued in GBP, and your financial institution may apply currency conversion fees.

Exchanges

We’re happy to exchange items for a different size or model if available. For fastest service, we recommend returning the original item and placing a new order once your return is received.

Damaged or Defective Items

If you receive damaged or defective products (such as cracked rackets or punctured ball packages), contact us immediately at [email protected] with photos. We’ll arrange a replacement or refund and cover all associated shipping costs.

Contact Us

For any questions about our shipping or returns policies, please contact our customer service team:

  • Email: [email protected]
  • Address: Wilson Sales Store, 54 Walton St, Oxford, GB OX1W 8BT