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Welcome to Wilson Sales Store (“we”, “our”, or “us”) at www.tennisgearsupply.com. These Terms and Conditions govern your access to and use of our website and services. By accessing or using our site, you agree to be bound by these terms.

1. Our Customers

Wilson Sales Store caters to tennis enthusiasts worldwide, including:

  • Individual players seeking quality equipment
  • Tennis clubs requiring bulk purchases
  • Coaches looking for training gear
  • Junior players developing their skills

Our products range from performance rackets (Allround, Comfort, Junior) to tennis apparel (Compression wear, Dresses, Hoodies) and essential accessories (Balls, Bags, Backpacks).

2. User Obligations

By using our website, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Use the website only for lawful purposes
  • Not attempt to interfere with website security or functionality
  • Be responsible for all activities under your account
  • Comply with all applicable laws and regulations

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in product descriptions, images, and specifications. However, minor variations may occur. Tennis equipment colours may differ slightly from website images due to monitor settings.

3.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and refuse service without notice.

3.3 Special Categories

Note these special product considerations:

  • ITF-approved equipment: Meets International Tennis Federation standards for competition use
  • Compression wear: Non-returnable for hygiene reasons
  • Ball packages: Opened packages cannot be returned

4. Ordering and Payment

4.1 Order Process

Placing an order constitutes an offer to purchase. We process orders within 1-2 business days (excluding weekends/holidays).

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store credit card details.

4.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to market conditions or errors.

5. Shipping and Delivery

5.1 Shipping Options

  • Standard Shipping: £12.95 via DHL/FedEx (10-15 business days after dispatch)
  • Free Shipping: Orders over £50 via EMS (15-25 business days after dispatch)

5.2 Delivery Areas

We ship globally except to some Asian regions and remote areas. Customers are responsible for any customs fees or import taxes.

5.3 Delivery Issues

Report undelivered or damaged packages within 7 days of expected delivery date to [email protected].

6. Returns and Refunds

6.1 Return Policy

You may return most unused items in original condition within 15 days of receipt. Non-returnable items include:

  • Compression wear
  • Opened ball packages
  • Used ITF-approved competition equipment

6.2 Return Process

  1. Email [email protected] within 15 days
  2. Include order details and reason for return
  3. Wait for Return Merchandise Authorization (RMA)
  4. Ship to: Wilson Sales Store, 54 Walton St, Oxford, GB OX1W 8BT

6.3 Refunds

Approved refunds are processed within 5-7 business days to your original payment method. Original shipping costs are non-refundable unless the return results from our error.

7. Intellectual Property

All website content, including logos, text, and images, is our property or licensed to us. You may not reproduce, distribute, or create derivative works without express permission.

8. Liability Limitations

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability for any claim related to our services is limited to the purchase price of the relevant products
  • We are not responsible for delays or failures due to events beyond our reasonable control

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your information.

10. Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance of the modified terms.

11. Governing Law

These Terms are governed by English law. Any disputes will be resolved in English courts.

12. Contact Us

For questions about these Terms:

Wilson Sales Store
54 Walton St, Oxford, GB OX1W 8BT
Email: [email protected]